Q1: How to login to the e-support system?

1. Visit the following link: Clients E-support Centre.
2. In the Username field, please enter your Personal Number or GCC ID (GCC Nationalities). In the Password field, please enter your E-Key password.

Q2: How to submit a new application through e-support system?

1. Click on the Submit new application icon
2. Choose the appropriate Department
3. Click on Next
4. Enter relevant information upon your case and sufficient application details
5. Upload documents
6. You may upload more than one document if necessary; the capacity of each file is not more than 256 KB
7. Click on Send

Q3: How to follow up a submitted application through e-support system?

1. Click on View submitted applications icon
2. Click on the application subject you would like to review
3. In case application has been resolved and you are not pleased with resolution, you may reopen the application through posting a reply by clicking on Post Reply icon
4. In case application has been resolved and you are pleased with the resolution, you may rate your application resolution through rating application service provided by e-support system