Clients Services Directorate

The E- support system can be used by employers to check and follow up on the following:

• General offences and the process to clear them.
• Bahranization calculator breakdown and percentage.
• Renewal/ transfer and termination applications rejected by the Nationality, Passport and Residence Affairs (NPRA).
• Submitted application, sent back and rejection reasons (all types of applications).
• Technical issues.
• Data or visa discrepancies between Expat Management System (EMS) and the expatriate employee details.
• Submit Employee Absence from Work Notification.
• Submit Local Employment Applications.
• Submit Dependant Work Permit.
• Submit Work Permit for Golden Residency holders.

Workload

• Submit inquiries.
• Follow up requests applied to Corporate Labour.
• Submit Corporate Labour requests with the supporting documents.

Applications Processing Department

• Following up and removing offences registered on the establishment and the expatriate employee.
• Following up and processing reapplied cases.
• Following up and processing issues related to visit visa status (in/out) the Kingdom of Bahrain (does not require waiting or announcing it for a period of 21 days for the employment in the Kingdom of Bahrain).
• Following up on delayed applications in the Nationality, Passport and Residence Affairs (NPRA) or in LMRA’s Expat Management System (EMS).
• Following up and expediting applications in several cases (Submitted and sent back applications, issues related to ID card (CPR failed - CPR on hold).
• Cancelling applications before completing 21 days as per applicant’s request.
• Different inquiries about the Applications Processing Department procedures.
• Inquiries about rejection reasons from the Nationality, Passport and Residence Affairs (NPRA) or from the Labour Market Regulatory Authority (LMRA).

Licensing Department

E- support system can be used by employers (Recruitment offices and Recruitment Manpower Agencies) and Domestics employers for the following:

• Submission and following up complaints against employment offices.
• Submission and following up renewal for employment offices and recruitment manpower agencies.
• Offences against (Employment offices and recruitment manpower agencies) and the process to clear them.
• Technical issues.

Expatriate Services Directorate

• Registered workers inquiries and issues.
• Follow up on requests for workers who were unable to issue an appointment for a medical examination (Medical appointments failure issues).
• Resident permits failure issues.
• Registered workers offences.
• Inquiries and issues related to workers biometric data.
• Inquiries and issues related to matching fingerprints between more than one personal number, hit case (2 personal numbers share the same fingerprints in EMS).
• Soft alert (Exempted the offence temporarily from Commercial Registration (CR) for enrollment issues).
• Expatriates’ inquiries.

Wages Protection System

The E-Support system is used to answer the clients inquires and issues related to the wage protection:

• Regular transfers/ salary transfer.
• Inaccurate assessment of data based on final settlement.
• Annual leaves.
• Duplicate ID cards (CPRs).

Labour Inspection Directorate

• Receiving employers' requests related to the removal of administrative offences.

Preventive Monitoring Directorate

• Following up and responding to all tickets by the employers interview team on daily basis.
• Receiving employers' requests related to the removal of administrative violations.
• Responding to inquiries and questions related to the Preventive Inspection Directorate.